Frequently Asked Questions:

  1. What types of animals do you see at your clinic?
  2. What are your hours and how do I contact the clinic?
  3. What is your location?
  4. What’s the difference between conventional, alternative, and rehabilitative treatments and therapies?
  5. Do I need to make an appointment?
  6. How can I tell if my pet is sick and needs to see a vet?
  7. Where is the nearest 24-hour emergency clinic to you?
  8. How long does a visit to the vet usually take? How much does it cost?
  9. We live out of town. Are there any alternatives to in-person clinic visits?
  10. How much does it cost to spay or neuter ("fix") my pet?
  11. I need to get a prescription refilled for my pet. How can I do this?
  12. What is the parking situation at the clinic?
  13. Can I contact the clinic via e-mail?
  14. Do you sell any pet foods? If so, what kinds of food do you carry?
  15. What types of payment do you accept?
  16. Are you taking new patients at your clinic?
  17. I have lost my pet. What should I do?
  18. I have found a stray. What should I do?
  19. Are you hiring employees or taking volunteers?

 


1. What types of animals do you see at your clinic? 

Our vets typically only treat dogs and cats, however, Dr. Heather Pineo will also treat rabbits and other small caged pets (hamsters, guinea pigs etc).

2. What are your hours and how do I contact the clinic? 

Our phone number is 403-243-8873.

Monday 8:00am - 9:00pm
Tuesday 8:00am - 9:00pm
Wednesday 8:00am - 9:00pm
Thursday 8:00am - 9:00pm
Friday 8:00am - 6:00pm
We are closed Saturdays, Sundays and for all statutory holidays.

3. What is your location? 

We are located in southwest Calgary at 4016 - 16 Street S.W., near the Marda Loop area. The clinic is between Crowchild Trail and 14 Street S.W. and between 50 Avenue S.W. and 33 Avenue S.W.

For many of our clients, particularly those from the communities of Marda Loop, Altadore, and Garrison Woods, our clinic is a short and pleasant walk from their homes.

For clients from elsewhere, there are several ways to get to our clinic. Feel free to give us a call at 403-243-8873, or look at a map.

4. What’s the difference between conventional and rehabilitative treatments and therapies? 

Conventional

Conventional veterinarian treatment refers to what you would normally think of when taking your pet to a vet. It includes annual physical examinations to make sure your pet is healthy and to discover or monitor health concerns. Vaccinations, prescriptions, blood testing, dental work, X-rays, and surgeries are commonly practiced in the field of conventional veterinary medicine.

Rehabilitation 

When your pet is injured or has surgery, rehabilitation therapy can help your pet return to a normal functioning level. This therapy may also be used to manage pain associated with chronic disorders such as arthritis, cruciate injury, and disc disease. Rehabilitation therapy is all about improving function and controlling pain. Massage therapy, ultrasound, therapeutic exercise, chiropractic treatments, and diet are just few common rehabilitative therapies used to get animals back into shape.

5. Do I need to make an appointment? 

We always ask that you call ahead to make an appointment to see one of our veterinarians. While we will always do our best to fit your pet in, we can't guarantee there will be a vet available to see walk-in patients.

6. How can I tell if my pet is sick and needs to see a vet? 

Here are some signs that your pet may be in distress:

  • Lack of appetite and/or not drinking as much water as normal
  • Not as active as normal (lethargic), sleeping, or laying down more than usual
  • Diarrhea, constipation, "accidents" in the house, straining to urinate, and other differences in bowel movements from normal
  • Bleeding
  • Injury

If you notice these symptoms in your animal, you should call our clinic at 403-243-8873. We will do our best to get your pet in to see a vet right away. If no doctors are available at our clinic, we will help you facilitate the proper medical care based on your animal's immediate needs.

7. Where is the nearest 24-hour emergency clinic to you? 

The closest 24-hour emergency clinic to
Marda Loop Veterinary Centre is:

Western Veterinary Specialist
& Emergency Centre

1802 - 10 Avenue S.W.
Calgary, Alberta
Phone: 403-770-1340

www.westernvet.ca/emergency.asp

ACE is open 24 hours a day, 365 days a week.

8. How long does a visit to the vet usually take? How much does it cost?

Physical exams usually last 20 to 30 minutes, depending on what needs to be done with the animal. Any medications or other products would be added to the vet exam cost. Please call our clinic to discuss costs for any procedure or treatment.

9. We live out of town. Are there any alternatives to in-person clinic visits? 

Yes, there are alternatives to in-person visits, especially for out-of-town patients. In some cases, our vets are able to offer guidance over the phone. You can book 15- to 30-minute phone consultations to discuss your concerns with one of our vets. Please call us to see how we can best help you and your pet.

10. How much does it cost to spay or neuter ("fix") my pet?

Prices can vary depending on the size and age of the animal, and whether you want a microchip. Please call and talk to one of our staff members to get a general estimate over the phone.

IMPORTANT: All animals must be checked by one of our veterinarians to determine their condition of health before they can have surgery. Once a medical exam is completed, we can provide you with a more accurate estimate based on your pet's specific requirements.

11. I need to get a prescription refilled for my pet. How can I do this? 

If you are a current client of our clinic, you can call and request a refill over the phone. If the vet has authorized a refill on your pet's file for the requested medication, we can prepare that for you.

However, if you have received the prescription from a different vet clinic, you will have to call that clinic to request a refill. You can pick up the refill from that clinic or you can get them to fax a prescription request to our clinic, which will allow you to pick up the medication at our location. Our fax number is 403-243-2408.

12. What is the parking situation at the clinic? 

There is free parallel parking in front of the clinic on both sides of the street. Parking is also available on the side streets close to the clinic.

13. Can I contact the clinic via e-mail? 

Yes.  For immediate assistance, a phone call is the best way to reach us. To better serve our patients, email requests are given a lower priority at our clinic.

If you still want to email us, our e-mail address is info@mardaloopvet.ca.

14. Do you sell any pet foods? If so, what kinds of food do you carry? 

We currently carry Medi-Cal, Royal Canin, Hills brands of pet foods. 

If you call ahead, we can check on the availability of the food you require and put it aside for you. If we don't have what you need in stock, we are pleased to order it in for you. Special orders usually arrive within two to three business days if not faster..

15. What types of payment do you accept? 

We accept Visa, Mastercard, debit, and cash. We do not accept American Express or cheques. If you are interested in a payment plan, veterinary financing may be available through Medicard. Find out more about Medicard financing at www.medicard.com or 1-888-689-9876.

16. Are you taking new patients at your clinic? 

New patients and referrals from other clinics are always welcome at Marda Loop Veterinary Centre. Just give our clinic a call at 403-243-8873 to book an appointment or for more information. Referring vets should fax patient information to us at 403-243-2408.

Remember, we provide care for dogs and cats only.

17. I have lost my pet. What should I do? 

If you have lost your cat or dog, you can call our clinic at 403-243-8873 to place an ad. There is no cost to you to do this. We are always pleased to reunite pets with their owners whenever we can.

You should also contact other animal organizations to report your missing pet. See our Lost and Found section for more information.

18. I have found a stray. What should I do? 

If you have found a lost dog, you can call our clinic at 403-243-8873 to place an ad. There is no cost to you to do this. We are always pleased to reunite pets with their owners whenever we can.

You should also contact other animal organizations to place a "found" report. See our Lost and Found section for more information.

19. Are you hiring employees or taking volunteers? 

As our staff and volunteer needs can change, please email to find out if we have any openings for staff or volunteer positions.

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Lost and Found

If you have lost or found a dog or cat, you can call our clinic to place an ad at no cost to you. Here are some links to various animal organizations that may be able to help find your lost animal or locate the owner of an animal you have found.

MEOW Foundation 

Calgary Humane Society